FAQ

Yes. Our delivery fee is $60 base for any delivery within 5 miles of our location, plus $10 for every 5 additional miles (12 miles away = $80). The fee is per trip, so if you also need pickup service that's an additional charge.

Yes. Every renter is required to provide a valid COI (Certificate of Insurance) that covers the entire value of the rented equipment, as well as general liability insurance. If you don't currently have a policy, you can easily get a short-term or annual one through our partner Athos — see the Insurance page.

Yes, we offer the industry standard discounts for multi-day bookings. Pickup and drop-off days are no charge. Weekends are billed as 1 day (pick up Friday afternoon, drop off Monday morning). Week-long rentals are billed for only 3 days if you rent gear for 6–7 days including pickup and drop-off. If you rent for 22–30 days, you'll only be charged for 10 days, again including pickup and drop-off.

Absolutely. Send us an email at rentals@twelvespies.com, or hit the Rent Now button and send us a message.

Yes, but the person picking up the equipment will also need to submit identification information.

Not at this time.

Depending on the availability of the gear, yes. Reach out as soon as you know you need an extension and we'll let you know if it's possible.

Yes. We offer a 5% discount to students and active or former military personnel with proper identification, and another 5% off your booking when you leave us a 5-star review on Google. The student and military discount applies only to rentals booked direct with Twelve Spies — anything booked through ShareGrid qualifies for the Google review discount only.

Yes. If you refer someone and they book a package, you get 15% off your next booking. And if you refer 5 or more people or productions and they each book at least once, you get LIFETIME 15% off all bookings, until the end of time.